Pricing — Customer360.biz | First-Party Data MarTech Platform

🌱 Sprout

Starter

Best for businesses doing
$100K – $250K USD annual revenue

$ 299 /mo

👥

10 hrs/month Customer Success — onboarding, setup, monthly review included

👤 Platform Seats 3 seats (1 admin · 2 users)

✓First-party data vault (1 domain)
✓Web analytics — GA alternative
✓Email campaign automation
✓DPDP + GDPR consent management
✓Lead capture + form intelligence
✓Standard dashboard + reports
✓200+ platform integrations
✓Email support · 48hr SLA
+ Add-ons available ↓

The four modules that
come standard.

Every plan — from Starter to Enterprise — ships with these four capabilities as the foundation. No add-on tricks. No bait-and-switch. This is the base.

First-Party Data Vault

Every visitor, every touchpoint, every behavioural signal — collected and stored permanently in a database your business owns. Not Google's. Not Meta's. Yours.

1PD Infrastructure

Web Analytics — GA Alternative

Real-time visitor intelligence, session tracking, conversion funnels, heatmaps — with 100% data fidelity, zero sampling, and DPDP + GDPR consent management built in.

Privacy-First Analytics

Email Campaign Automation

Behaviour-triggered sequences, A/B testing, list segmentation, and delivery analytics — all firing from your first-party data, not from a rented audience.

Email + Automation

Bundled Customer Success Hours

Real humans with your account. Strategy sessions, platform setup, campaign reviews, and monthly check-ins — bundled directly into your plan, not sold separately.

10–40 hrs/month

Add-On Marketplace

Power-ups for when
you're ready to go deeper.

Some capabilities are relevant when you're ready — not from Day 1. Add exactly what you need, when you need it. Remove any time.

🎯

ABM Engine

Account-Based Marketing precision — identify your top 500 target accounts, score by intent, and activate personalised outreach sequences directly from your 1PD vault.

$180 per month

Sprout: add-on Grow: add-on Scale: included Enterprise: included

🔍

Data Enrichment Services

Enrich your first-party contact database with firmographic data — company size, revenue range, tech stack, decision-maker profiles — sourced and appended automatically.

$120 per month · 500 records included

Sprout: add-on Grow: 500 records Scale: 2,000 records Enterprise: unlimited

🧠

CxI — Customer Experience Intelligence

AI-powered churn prediction, next-best-offer modelling, and customer lifetime value scoring — trained on your first-party data, compounding in accuracy every month.

$144 per month

Sprout: add-on Grow: add-on Scale: base tier Enterprise: full suite

⏱️

Additional CS Hours

Need more hands on deck for a launch, migration, or campaign sprint? Top up your bundled hours with on-demand Customer Success time — same team, same platform context.

$30 per hour · minimum 5 hrs

All plans No lock-in

🎓

Training & Certification Programme

Structured onboarding journeys, power-user training, LMS-based modules (25+ videos), and team certification — ensuring your staff and your clients get full value from the platform.

$96 per cohort · up to 5 participants

All plans On-site available Enterprise: included

What your Customer Success Hours actually cover

Platform onboarding · Campaign strategy sessions · Monthly performance review · Content brief · Email sequence copywriting · Dashboard build · DPDP compliance check · Integration setup · Team training. Every hour is on the clock from Day 1 — no "onboarding fees" on top.

10–40

hrs/month bundled
by plan tier

Professional Services

Quick wins for partners.
Mission-critical for enterprise.

One-time professional services that accelerate time-to-value — and create the first invoice in any partner engagement. These are the revenue streams that make the partner model genuinely profitable.

⚙️

Platform Implementation

Full C360 setup and configuration — pipelines, workflows, integrations, role-based access, sandbox testing, and go-live support. The first invoice in every partner engagement.

Starter (3–4 weeks) $3K–$5K

Mid-market (4–6 weeks) $15K–$45K

Enterprise (6–8 weeks) $50K–$150K+

Get implementation quote →

🔄

Data Migration Services

Migration from GA4, legacy CRMs, or custom data stacks into Customer360's first-party vault — including data cleaning, deduplication, enrichment, and mapping. The highest-margin project in the partner toolkit.

SMB migration $5K–$15K

Mid-market migration $15K–$45K

Enterprise migration $25K–$70K+

Get migration assessment →

🔌

Custom Dev & Integrations

ERP integrations (SAP, Oracle, Tally), WhatsApp APIs, payment gateways, HRMS, telephony (Twilio, Exotel), and custom middleware development at competitive offshore rates.

Offshore dev rate $20–$70/hr

Standard integration $5K–$20K

Complex middleware $20K–$50K

Scope your project →

Partners: implementation fees are your first invoice.

Channel partners and digital agencies earn from implementation, data migration, custom dev, and retainers — before the subscription commission even starts. A single mid-market implementation generates $15K–$45K, covering 6–12 months of platform cost upfront. See the partner programme →

first invoice for
a mid-market partner

Are you a digital agency?

Build your SaaS business
on Customer360.

GoHighLevel proved that agency distribution is the fastest path to scale. Customer360 gives you the same model — with first-party data, DPDP compliance, and a product you can be genuinely proud of. Sell it, white label it, build on it.

✓

10–25% commission on every subscription you sell

✓

Implementation fees of $3K–$150K per client — yours to keep

✓

White label rights — your brand, your platform, your price

✓

Recurring retainers $1K–$10K/month per account managed

✓

Certification pathway — become a C360 Certified Partner

30–50%

of mature partner revenue
from recurring retainers

🤝 Explore the Partner Programme →

No upfront cost to join · Application reviewed in 48 hrs

ROI Estimator

See your return
before you commit.

Based on Customer360 platform averages across 250+ live businesses. Your actual results will vary — these are conservative estimates.

Your Monthly Revenue ($)

Estimated Email List Size

500 5,000 contacts 50,000

Monthly Ad / Marketing Spend ($)

Estimated Monthly ROI
$1,566
Additional revenue attributable to C360 infrastructure

Recovered Ad Spend Efficiency

$542

Estimated savings from owned audience vs. rented reach

DPDP Non-Compliance Risk (annual)

Medium risk

Penalty exposure under DPDP Act 2023 without compliant infrastructure

Recommended Plan

🌿 Grow

Based on your revenue stage and list size

Estimates based on Customer360 platform averages: +47% conversion rate lift, +65% revenue growth in 6 months, 40–60% cost savings vs in-house equivalent. Individual results vary. DPDP penalty risk based on Act 2023 Schedule 1 provisions.

Full Comparison

Everything, side
by side.

Feature	Starter $299/mo · 🌱	Growth $779/mo · 🌿	Scale $1,497/mo · 🚀	Enterprise Custom · 🏢
Platform Access & Seats
Platform seats included	3 seats	8 seats	15 seats	Unlimited
Admin roles	1	1	2	Custom
Additional seats	Negotiated
First-Party Data Foundation
First-party data vault	1 domain	5 domains	Unlimited	Unlimited
Data ownership permanence	✓	✓	✓	✓
DPDP Act 2023 compliance	✓	✓	✓	✓
GDPR + CCPA consent management	✓	✓	✓	✓
AWS hosted · 99.7% accuracy	✓	✓	✓	✓
Analytics
Web analytics (GA alternative)	✓	✓	✓	✓
Real-time visitor intelligence	✓	✓	✓	✓
Zero data sampling (100% fidelity)	✓	✓	✓	✓
Custom dashboard builder	✗	✓	✓	✓
Multi-touch attribution	✗	✗	✓	✓
Email Marketing
Email campaign automation	✓	✓	✓	✓
Behaviour-triggered sequences	Basic	Advanced	Advanced	Custom
A/B testing	✗	✓	✓	✓
Monthly email sends	10,000	50,000	Unlimited	Unlimited
Intelligence & AI
AI lead scoring + intent signals	✗	✓	✓	✓
Audience segmentation + CDP	✗	✓	✓	✓
Data Enrichment (records/mo)	✗	500	2,000	Unlimited
ABM engine	Add-on	Add-on	✓	✓
CxI — Customer Intelligence	Add-on	Add-on	Base	Full suite
Custom AI model training	✗	✗	✗	✓
Customer Success
Bundled CS hours / month	10 hrs	20 hrs	40 hrs	Unlimited
Dedicated account director	✗	✗	✗	✓
Monthly review session	✓	✓	✓	✓
Support SLA	48 hrs	24 hrs	8 hrs	24/7 dedicated
Platform & Integrations
Platform integrations	200+	200+	200+	Custom + API
White label / private deployment	✗	✗	Optional	✓
API access	✗	✓	✓	✓
PortfolioSignal integration	✗	✗	Add-on	✓
RBI/IRDAI compliance documentation	✗	✗	✗	✓

True Cost Analysis

What you'd pay to
build this separately.

Agencies and startups that build equivalent capability with point solutions typically spend 3–4× more — without the owned data infrastructure, CS hours, or unified intelligence layer.

Piecemeal Stack (Growth equivalent)

Piwik Pro / Matomo analytics$216

Klaviyo email marketing$150

Segment CDP (starter)$192

Apollo data enrichment$114

Consent management tool

Freelance consultant (20 hrs)$479

Integration & maintenance$144

Monthly total $1,353

+ No unified data layer · No owned 1PD vault · DPDP compliance not covered · Data siloed across 6 platforms

Customer360
Growth plan

Save $575/mo

Customer360 Growth Plan

First-party data vault✓ included

Web analytics (GA alternative)✓ included

Email marketing automation✓ included

CDP + audience segmentation✓ included

DPDP + GDPR compliance✓ included

Data Enrichment (500 records)✓ included

20 hrs Customer Success✓ included

Monthly total $779

+ Unified 1PD layer · DPDP + GDPR covered · Data compounds over time · Single vendor, single SLA

FAQ

Questions before
you commit.

What exactly are the bundled Customer Success hours — and what can I use them for?+

Customer Success hours are time with a real member of the Customer360 team — not chatbot support. You can use them for platform onboarding and configuration, email sequence strategy and copywriting, DPDP compliance setup, campaign performance reviews, team training sessions, dashboard builds, data audit and cleanup, and integration setup for third-party tools. Unused hours in a given month do not roll over, but we proactively schedule them to make sure they're used productively.

Can I start on Starter and upgrade as my business grows?+

Absolutely — and this is the intended path. All your first-party data, contacts, analytics history, and campaign configurations carry forward when you upgrade. There's no migration cost and no data loss. Most clients who start on Starter upgrade to Growth within 6–9 months as their team grows into the platform. We make the upgrade conversation proactive — your Customer Success team will flag when you're approaching the right trigger points.

What happens to my data if I cancel?+

Your first-party data belongs to you — permanently. On cancellation, we provide a full data export in CSV and JSON format within 7 days, including your contact database, analytics history, email campaign data, and engagement records. We then delete all copies from Customer360's infrastructure within 30 days and provide a deletion certificate. This is your data, not ours — and this is exactly what makes Customer360 structurally different from Google Analytics, which retains your data indefinitely after you stop using it.

Is there a free trial? Do I need a credit card to start?+

Yes — all plans include a 14-day free trial. No credit card is required to start the Starter tier trial. For Growth and above, we ask for payment details upfront but do not charge until Day 15. During the trial, your Customer Success hours are available from Day 1 — we want to help you get value as quickly as possible, not leave you to figure it out alone.

Do the add-ons (ABM, Data Enrichment, CxI) require a long-term commitment?+

No. Add-ons are billed monthly and can be removed at any time with 30 days' notice. We recommend trialling an add-on for 90 days to see its full impact — most clients need 60–90 days to see meaningful ABM or CxI results because these modules depend on accumulating first-party data signals. But there's no contractual lock-in on the add-on layer.

We're a BFSI company — what does "RBI/IRDAI-ready" mean in the Enterprise tier?+

For BFSI clients operating under RBI or IRDAI oversight, Enterprise includes a formal compliance documentation pack — covering data residency evidence (India-hosted AWS infrastructure), processing purpose statements, DPDP Act 2023 compliance certificate, consent audit trail exports, and data localisation evidence. This documentation pack is designed to be submitted directly to your compliance and legal teams and is structured to meet standard RBI IT Framework and IRDAI cybersecurity guidelines requirements. We work with your compliance officer directly to customise the documentation to your specific regulatory environment.

Price for where you are.
Built for where you're going.

The four modules that
come standard.

First-Party Data Vault

Web Analytics — GA Alternative

Email Campaign Automation

Bundled Customer Success Hours

Power-ups for when
you're ready to go deeper.

ABM Engine

Data Enrichment Services

CxI — Customer Experience Intelligence

Additional CS Hours

Training & Certification Programme

Quick wins for partners.
Mission-critical for enterprise.

Platform Implementation

Data Migration Services

Custom Dev & Integrations

Build your SaaS business
on Customer360.

See your return
before you commit.

Everything, side
by side.

What you'd pay to
build this separately.

Questions before
you commit.

Start where you are.
Grow from there.

Price for where you are.Built for where you're going.

The four modules thatcome standard.

First-Party Data Vault

Web Analytics — GA Alternative

Email Campaign Automation

Bundled Customer Success Hours

Power-ups for whenyou're ready to go deeper.

ABM Engine

Data Enrichment Services

CxI — Customer Experience Intelligence

Additional CS Hours

Training & Certification Programme

Quick wins for partners.Mission-critical for enterprise.

Platform Implementation

Data Migration Services

Custom Dev & Integrations

Build your SaaS businesson Customer360.

See your returnbefore you commit.

Everything, sideby side.

What you'd pay tobuild this separately.

Questions beforeyou commit.

Start where you are.Grow from there.

Price for where you are.
Built for where you're going.

The four modules that
come standard.

Power-ups for when
you're ready to go deeper.

Quick wins for partners.
Mission-critical for enterprise.

Build your SaaS business
on Customer360.

See your return
before you commit.

Everything, side
by side.

What you'd pay to
build this separately.

Questions before
you commit.

Start where you are.
Grow from there.