From browsing to booking—and beyond: grow revenue through personalized journeys, intelligent prospecting, and seamless upsell automation.
Modern travelers expect more than options—they expect tailored experiences. Customer360 empowers your team to convert in-market prospects faster, deepen guest loyalty through personalized upsell pathways, automate guest journeys from awareness to advocacy, and leverage real-time data for smarter engagement.
Marketing automation is already reshaping hospitality—boosting conversions, reducing cost per lead, and enhancing satisfaction through timing, personalization, and seamless orchestration.
AI-powered targeting helps you reach guests based on search interest, past behavior, and travel intent. Re-engage visitors who dropped off mid-booking with behavior-triggered reminders or special offers.
Increase average booking value by promoting upgrades: room upgrades, premium amenities, local experiences. Trigger cross-sell offers based on stay behaviors without being intrusive.
Deliver dynamic, omni-channel journeys across email, app, SMS, and more. Empower messaging that adapts to behaviors—like "Your hotel booking page was waiting..."
Monitor campaign performance, booking funnel drop-offs, and offer responsiveness via live dashboards. Optimize in-flight promotions like flash deals based on real-time behavior.
Deliver tailored messaging in multiple languages and currencies to attract international guests. Adapt offers based on cultural preferences and seasonal travel trends.
Protect guest data with enterprise-grade security while staying compliant with GDPR, CCPA, and local regulations—building long-term trust in your brand.
Comprehensive tools designed specifically for the unique challenges and opportunities in travel and hospitality marketing.
See how Customer360 transforms every touchpoint of the guest experience into revenue-generating opportunities.
AI detects a high-intent guest browsing weekend packages and captures their preferences.
Trigger tailored messaging: "Family getaway? Here's an extra 10% off poolside suites."
After booking, suggest guest add-ons instantly: "Enjoy 20% off spa access for your stay."
Post-stay, send loyalty offers or curated experiences to keep guests in your ecosystem.
Use response rates, upsell conversion, and campaign analytics to refine journeys and expand across segments.
See how Customer360 solves the most common challenges in travel and hospitality marketing.
| Challenge | Customer360 Advantage |
|---|---|
| Lost bookings due to abandoned search | Automated recovery journeys pull back guests to complete booking |
| One-time stays with no future engagement | Contextual upsell & lifetime journey automation build loyalty |
| Disconnected guest experiences across channels | Unified guest profiles + real-time omni-channel orchestration |
| Lack of personalization and local relevance | AI-driven recommendations resonate more and drive conversions |
| Sustainability expectations from modern travelers | Smart eco-promos enhance brand values and trust |
| Manual campaign management and optimization | Automated A/B testing and real-time campaign optimization |
Get answers to common questions about implementing Customer360 for your travel and hospitality business.
Most travel and hospitality clients see measurable improvements within 30-60 days of implementation. Here's what you can expect:
The timeline depends on your current tech stack complexity and the scope of automation you want to implement.
Customer360 is designed to scale with businesses of all sizes in the travel and hospitality sector:
Whether you're a boutique hotel with 50 rooms or an international hotel chain, Customer360 adapts to your specific needs and scale.
Customer360 offers seamless integration with over 200+ travel technology platforms:
Our API-first architecture ensures that data flows seamlessly between all your systems without disrupting existing workflows.
Customer360 enables deep personalization across every guest touchpoint:
This data powers everything from welcome messages and room assignments to targeted offers and post-stay follow-up campaigns.
Customer360 offers flexible pricing based on your property size and feature requirements:
Typical ROI within 6 months:
Most clients recover their investment within 3-4 months through increased bookings and operational efficiency.
We provide comprehensive support to ensure your success:
Our customer success team has deep expertise in travel and hospitality marketing, ensuring you get the most value from the platform.
Data security and compliance are fundamental to our platform:
We also provide built-in consent management tools to help you maintain compliance while delivering personalized experiences.
Absolutely! Sustainability is increasingly important to modern travelers, and Customer360 helps you meet these expectations:
Our sustainability features help you attract environmentally conscious travelers while building a positive brand reputation.
Ready to turn browsers into booked stays and one-time guests into lifelong fans? Let's craft your tailored engagement strategy—from targeted prospect activation to post-stay loyalty programs with Customer360 at the heart of every journey.