Customer360.biz for Investors

Empowering VC, PE & Family Offices with data-driven portfolio growth through unified intelligence and execution expertise. Gain real-time visibility, predictive insights, and actionable recommendations to maximize your investment returns.

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Data-Driven Portfolio Management

Move beyond static reports. Our platform aggregates real-time performance data from portfolio companies into one unified view with actionable insights. Track key metrics across all your investments with customizable dashboards that update in real-time.

Portfolio Health Monitoring

  • Live dashboards with 50+ customizable KPIs
  • Automated anomaly detection alerts
  • Cross-company performance comparisons
  • Customizable investor reporting
  • Executive summary generation
  • Custom data visualization tools

Revenue Intelligence

  • Funnel velocity tracking
  • CAC/LTV ratio monitoring
  • Churn prediction modeling
  • Customer segmentation analysis
  • Deal stage duration tracking
  • Win/loss reason analytics

Operational Insights

  • Industry-specific KPI benchmarks
  • Working capital efficiency analysis
  • Team productivity metrics
  • Burn rate forecasting
  • Hiring plan alignment tracking
  • Product development milestones

Predictive Investment Intelligence

Our AI models identify early warning signals and growth opportunities before they impact valuation. Leverage machine learning to anticipate challenges and capitalize on emerging trends across your portfolio.

Risk Identification

  • Declining funnel velocity alerts
  • Customer sentiment deterioration
  • Market position erosion signals
  • Competitive threat analysis
  • Employee turnover predictions
  • Cash runway risk scoring

Opportunity Discovery

  • Upsell/cross-sell potential scoring
  • Market expansion recommendations
  • Product-market fit validation
  • Pricing optimization insights
  • Partnership opportunity matching
  • M&A synergy identification

Intervention Planning

  • Scenario modeling for strategic changes
  • Resource allocation optimization
  • Playbook recommendations
  • Impact simulation tools
  • Management team gap analysis
  • Board composition recommendations

MarTech Integration Expertise

We align marketing and sales systems across your portfolio to accelerate revenue growth. Our certified experts implement best practices to maximize your technology stack ROI.

System Integration

  • CRM (Salesforce, HubSpot) configuration
  • Marketing automation setup
  • Data warehouse connections
  • Single customer view creation
  • CDP implementation
  • API integration management

Revenue Operations

  • Lead-to-revenue process mapping
  • Multi-touch attribution modeling
  • Sales/marketing alignment frameworks
  • Pipeline health scoring
  • Territory planning optimization
  • Compensation plan analysis

Execution Support

  • GTM playbook development
  • Campaign performance optimization
  • Sales enablement tool integration
  • ABM strategy implementation
  • Customer marketing programs
  • Sales training workshops

Investment Operations Optimization

Standardize and automate portfolio monitoring for efficient, data-driven governance. Reduce manual work while increasing insight quality and intervention effectiveness.

Standardization

  • Portfolio reporting frameworks
  • KPI definition libraries
  • Benchmarking methodologies
  • Due diligence templates
  • Board deck templates
  • Investment memo standards

Automation

  • Data collection pipelines
  • Board report generation
  • LP update workflows
  • Alert escalation protocols
  • Meeting minute automation
  • Follow-up task creation

Governance

  • Portfolio health scoring
  • Risk assessment frameworks
  • Intervention tracking systems
  • Value creation planning
  • ESG compliance tracking
  • Diversity metric monitoring

Portfolio Performance Benchmarking

Compare your companies against industry peers and top quartile performers. Our database includes anonymized data from thousands of companies across all growth stages.

Industry Benchmarks

  • 100+ pre-defined KPIs by sector
  • Growth stage comparables
  • Geographic performance norms
  • Vertical-specific metrics
  • ARR growth benchmarks
  • Gross margin comparisons

Competitive Analysis

  • Market position mapping
  • Win/loss rate benchmarking
  • Customer satisfaction comparisons
  • Feature parity analysis
  • Pricing comparison tools
  • Gartner quadrant positioning

Gap Analysis

  • Performance delta identification
  • Root cause investigation tools
  • Remediation planning
  • Value gap closure tracking
  • Talent gap analysis
  • Technology stack assessment

Why Investment Firms Choose Customer360.biz

Investor-Focused

Built specifically for VC, PE, and Family Office workflows with investor-grade security protocols and compliance with SEC, GDPR, and SOC 2 standards.

Rapid Implementation

Go live in 2-3 weeks with our pre-built connectors and portfolio templates. Our implementation team has 100+ successful deployments across all major platforms.

Proven Impact

Portfolio companies see 30%+ improvement in pipeline growth and 25% faster interventions. Our clients report 3-5x ROI within the first year of implementation.

Dedicated Support

Your success team includes former operators and investors who speak your language. 12/5 support with 15-minute response time for critical issues.

Enterprise Security

End-to-end encryption, SSO, and advanced access controls keep your data secure while meeting the highest enterprise compliance standards.

Collaboration-Ready

Built-in collaboration tools for portfolio managers, analysts, and investors to work seamlessly across geographies and time zones.

Seamless Integrations

Connect effortlessly with CRM, ERP, and financial systems using our robust API library and out-of-the-box integrations.

AI-Driven Insights

Leverage predictive analytics and machine learning to uncover investment opportunities, forecast risks, and optimize portfolio performance.

Simple, Transparent Pricing

Choose the plan that fits your portfolio size and needs. All plans include onboarding, training, and dedicated support.

Emerging Manager

$2,500/month
  • Up to 5 portfolio companies
  • Basic dashboards & reporting
  • Standard integrations
  • Email support
  • Monthly health reports
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Enterprise

Custom
  • Pricing based on actual portfolio companies
  • Custom dashboards & reporting
  • White-glove implementation
  • AI-driven recommendations
  • Executive advisory
  • Dedicated support team
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Frequently Asked Questions

How is this different from portfolio monitoring tools like Visible or Carta?

While tools like Carta focus on cap tables and Visible on investor reporting, Customer360.biz specializes in operational and growth metrics that directly impact valuation. We track marketing/sales efficiency, customer health scores, and funnel metrics to identify actionable interventions—not just report numbers. Our AI-driven insights help you anticipate problems before they affect valuation.

Additionally, we provide execution support to help implement recommended changes, not just surface insights. Our platform is designed specifically for active investors who participate in value creation, not just passive monitoring.

Can you integrate with our existing systems?

Absolutely. We connect with all major CRMs (Salesforce, HubSpot), ERPs (Netsuite, QuickBooks), marketing automation platforms, and BI tools via API. Our no-code connectors work with 150+ business applications. No rip-and-replace needed—we enhance what you already have by creating a unified data layer across your portfolio.

For custom or proprietary systems, our engineering team can build custom connectors typically within 2-3 weeks. We also support manual data uploads for systems that can't be connected directly.

How do you ensure data security?

We maintain SOC 2 Type II compliance with enterprise-grade encryption (AES-256), granular permission controls, and optional on-premises deployment for sensitive data. All access is logged and auditable. Data is never shared between portfolio companies without explicit permission. We also offer customized NDAs and data processing agreements to meet your firm's requirements.

Our security protocols include regular penetration testing, role-based access controls, and data anonymization options for benchmarking. All data transfers use TLS 1.2+ encryption, and we support SAML 2.0 for single sign-on with your existing identity provider.

Do you work with early-stage or mature portfolios?

Both. For early-stage companies (Seed-Series B), we focus on lead velocity, product-market fit signals, burn efficiency, and early traction metrics. For growth-stage companies (Series C+), we optimize scaling efficiency, CAC payback periods, expansion revenue, and operational maturity. Our framework adapts to your portfolio's stage mix.

We also support pre-investment due diligence, helping you evaluate potential investments using the same metrics you'll track post-close. Many clients use our platform to establish baseline metrics during diligence that then become the tracking framework after investment.

What's the onboarding process?
  1. Scope (1-2 weeks): Align on key KPIs and priorities with your investment team through workshops and discovery sessions
  2. Integrate ( 2-4 weeks): Connect data sources via our no-code connectors or APIs with our technical team handling the heavy lifting
  3. Testing & Training (1 week): Custom dashboards and alerts configured with your team through hands-on training sessions and documentation
  4. Optimize (Ongoing): Quarterly business reviews to refine metrics and reporting based on your evolving needs

Most clients see initial insights within 14 days and full implementation within 4 weeks. We provide ongoing optimization as your portfolio evolves.