ERP integrations, WhatsApp APIs, payment gateways, HRMS, telephony, and custom middleware — built at competitive offshore rates by a certified team that knows your C360 platform inside out. Enterprise depth, not enterprise billing.
Your C360 platform is only as powerful as the data flowing into it. Custom integrations turn every system you run into a source of first-party intelligence.
Connect your enterprise resource planning system to Customer360 — syncing customer orders, invoices, inventory signals, and account data into unified 360° profiles.
ERP ConnectorWhatsApp Business API integration for campaign automation, transactional messaging, and conversational marketing — with opt-in management and DPDP compliance built in.
Messaging IntegrationCapture transaction events, purchase signals, and payment lifecycle data into C360 customer profiles — enabling revenue-based segmentation, churn prediction, and LTV modelling.
Payment ConnectorRoute call events, IVR interactions, and conversation metadata into C360 — so your sales and support team's calls become first-party intelligence, not lost data.
Telephony IntegrationEmployee data, field sales activity, and partner portal events integrated with C360 — useful for insurance, BFSI, and multi-location businesses that need internal data in their CDP.
HRMS ConnectorBespoke middleware development for complex data flows between legacy systems, custom applications, and C360 — including webhook handlers, event transformers, and API orchestration layers.
Custom MiddlewareAny dev house can write an API connector. What makes Customer360 integration work different is that our engineers built on the same platform they're integrating into. They know the data model, the event schema, and the edge cases that break things at scale.
Our engineers work inside C360 every day. Integrations are built to the exact event schema and data model — not bolted on after the fact.
ISO 27001:2022 certified delivery. All custom code goes through a security review before deployment. DPDP and GDPR implications assessed at architecture stage.
Every integration includes technical documentation, runbook, API changelog, and handover pack — so your team or future agency can maintain it independently.
30-day post-delivery warranty on all custom integrations. Any bugs introduced by our code are fixed at no charge within the warranty window.
The same integration that costs a UK or US agency $40,000 is delivered by our certified India team at a fraction of the cost — with no compromise on quality, documentation, or security standards.
| Role | Offshore Rate | UK/US Equivalent |
|---|---|---|
| Integration Developer | $20–$35/hr | $80–$120/hr |
| Senior Full-Stack Dev | $35–$55/hr | $120–$180/hr |
| Solutions Architect | $55–$70/hr | $180–$280/hr |
| Data Engineer | $40–$60/hr | $150–$220/hr |
Minimum engagement: 20 hours. Rates vary by project complexity and team composition.
For well-scoped integrations, we offer fixed-price engagements. Time-and-materials available for explorative or complex middleware work.
| Engagement Type | Scope | Fixed Price | Delivery |
|---|---|---|---|
| Standard Integration | Single platform API — CRM, ESP, payment gateway, or telephony | $5K–$20K | 1–3 weeks |
| Complex Middleware | Multi-system orchestration, ERP connectors, custom data transformation | $20K–$50K | 3–8 weeks |
| WhatsApp Business API | Full setup, template registration, automation flows, opt-in management | $3K–$8K | 1–2 weeks |
| Time & Materials | Explorative work, legacy systems, ongoing development retainer | $20–$70/hr | Ongoing · 20hr min |
| Custom AI/ML Pipeline | Bespoke models, LLM integrations, custom scoring on your 1PD | From $30K | 6–12 weeks |
Custom dev and integrations are the highest-trust work in any agency engagement. Subcontract to our certified team and margin the offshore rate — or white-label the delivery under your brand. See the partner programme →
No external agency learning curve. No misaligned data models. No integration that works in isolation but breaks when the platform updates.
Every integration is designed against the live C360 data model and event schema. Your data lands exactly where it needs to — in the right profile, at the right resolution, with the right consent metadata.
All custom code undergoes security review before deployment. Credentials are vaulted, not hardcoded. Data in transit and at rest is encrypted. No third-party data exposure by design.
Delivered from our India engineering team at $20–$70/hr — 3–4× cheaper than equivalent UK or US rates, with no compromise in standards, documentation, or delivery rigour.
Tell us about your project in 4 questions. We'll return a scoped estimate and the right engagement model — before any formal conversation.
Pick the category that best describes your primary project.
Complexity is the main driver of scope — not just which systems are involved.
Compliance requirements affect architecture, documentation, and delivery scope.
This helps us recommend fixed-price vs time-and-materials — and shapes the proposal format.
Indicative only — final scope confirmed after a free 30-min scoping call. Proposal turned around in 48 hours. Book now →
The most common questions from CTOs, RevOps leads, and agency partners before committing to custom dev.
For C360 platform integrations, yes — the integration connects to your C360 subscription. For standalone custom development work (middleware, WhatsApp API setup, general dev), we can take on engagements independently of platform subscription. The most common scenario is a combined implementation + custom dev engagement, which gives you the best pricing efficiency.
Our India engineering team follows the same delivery standards as our UK and UAE delivery. All custom code is peer-reviewed before client delivery. ISO 27001:2022 processes apply to every project. You receive a full code review, documentation pack, and 30-day warranty on delivery — independent of which team delivered it.
All integrations include a 30-day warranty period. Any defects introduced by our code are fixed at no charge within this window. After the warranty period, you can either bring maintenance in-house using the documentation we provide, sign a maintenance retainer with us, or raise individual tickets at the hourly rate. Platform API changes by third parties (e.g. WhatsApp changes its API) are out of warranty scope but we'll quote promptly.
Yes — white-label delivery is standard for channel partners. All client-facing documentation and delivery artefacts carry your agency branding. We operate as your subcontracted dev team. NDA and subcontractor agreements are available as part of the partner onboarding process.
For standard integrations with a documented API (Razorpay, Twilio, Salesforce, etc.), we turn around a fixed-price proposal within 48 hours of the scoping call. For complex middleware or legacy systems without documentation, we do a paid discovery sprint (typically 8–16 hours) before committing to a fixed price, to avoid scope risk on both sides.
Free 30-minute scoping call. Fixed-price proposal in 48 hours. A certified team that ships clean, documented integrations — on time.