Full Customer360 setup and configuration — pipelines, workflows, integrations, role-based access, sandbox testing, and a go-live that actually sticks. Not a ticket queue. A dedicated team.
Implementation isn't onboarding. It's architecting your entire first-party data infrastructure so every module fires correctly from Day 1.
First-party data vault configuration, domain verification, tracking pixel deployment, and event schema mapping across all your properties.
1PD ArchitectureConnect your CRM, email platform, ad accounts, and website stack to Customer360. 200+ integrations mapped and tested in a sandbox environment before go-live.
200+ IntegrationsRole-based access control, approval workflows, team onboarding, and custom dashboards configured to your org structure — not a generic template.
Enterprise ReadyFull QA in a sandboxed environment before production. Every data pipeline tested, every automation triggered, every consent flow validated.
Zero-Risk RolloutDPDP Act 2023 and GDPR consent management wired from the start. Audit trail setup, cookie banner configuration, and data deletion workflows established.
DPDP + GDPRSupervised production launch with your Customer Success team on standby. Full documentation pack, runbook, and 30-day post-go-live support included.
Supported LaunchNo ambiguous timelines. No scope creep. Every implementation follows a structured delivery model — you always know where you are and what's next.
Technical discovery call, existing stack audit, data flow mapping, integration requirements, and implementation roadmap finalised.
⏱ Week 1Full platform build in sandbox — tracking, integrations, workflows, dashboards, roles, and consent management. You review, we refine.
⏱ Weeks 2–4User acceptance testing with your team. Every pipeline stress-tested. Data accuracy verified. Compliance signoff obtained.
⏱ Week 4–6Supervised production launch. Runbook and documentation handed over. CS team on standby for 30 days post-launch.
⏱ Week 6–8Scoped engagements based on your company stage, existing stack complexity, and integration depth. All include our structured delivery model.
Implementation is your first invoice. A single mid-market engagement generates $15K–$45K — covering 6–12 months of platform cost before subscription commission even starts. See the partner programme →
Most platform implementations fail because the agency leaves after go-live. Your Customer Success hours mean the same team that built it is with you for the long run.
Your plan includes 10–40 hours/month of Customer Success time that starts Day 1 of implementation — not Day 1 of your subscription. That's implementation hours already bundled in.
Every deployment is handled by an ISO 27001:2022 certified team. Your data architecture is designed for security, compliance, and audit-readiness from the ground up.
Our practice leads have delivered platforms for Standard Chartered, Adobe, and funded startups across MENA, SEA, and India. We've seen what breaks and what scales.
Answer 4 quick questions and we'll give you a scoped recommendation and indicative investment range before any sales call.
This helps us understand your complexity and compliance requirements.
Understanding your existing stack helps us scope the integration complexity.
This directly determines your tracking architecture and vault configuration scope.
Timeline affects resource allocation and whether we can fast-track your build.
These are indicative ranges. Final scope confirmed after a 30-min discovery call — no obligation. Book it now →
Implementation is a significant investment. Here's what most clients ask before signing.
Yes — your plan's bundled Customer Success hours are counted from Day 1 of the engagement. For Starter implementations, the bundled 10 hours per month often covers a significant portion of the implementation scope. For mid-market and enterprise, implementation hours are in addition to your ongoing CS allocation.
We use a change order process. Any out-of-scope additions are documented and priced transparently before work begins — no surprise invoices. Minor adjustments (swapping one integration for another of similar complexity) are handled at no extra cost within the fixed-scope engagement.
For partner-led implementations, we can begin with a paid implementation engagement while the client's subscription is being finalised — making implementation your first invoice before platform fees kick in. For direct clients, implementation runs alongside the trial or subscription start.
100+ implementations delivered with a go-live success rate above 97%. The 3% that didn't hit the planned go-live date were delayed by client-side access provisioning or IT security reviews — never by our delivery team. All final deliveries are formally signed off with a go-live certificate.
Yes — all tiers include post-go-live support: 30 days (Starter), 45 days (Mid-Market), and 90-day hypercare (Enterprise). This covers bug fixes, configuration adjustments, and knowledge transfer. After the hypercare period, ongoing support continues through your standard CS hours allocation.
Get a formal quote, a 30-minute discovery call, and a team that actually shows up. No NDAs required to start the conversation.